Reference

How r34xyz Handles Your Account Data

Your phone number, your bKash, Nagad or Rocket wallet reference, and your login device all sit inside one account file we keep behind account-level checks.

Wallet data kept privateDevice-linked loginSupport-verified changesNo data resale
r34xyz How r34xyz Handles Your Account Data
DATA HANDLING BASICS

How Your Account Stays Protected

Session Cookies

Cookies keep your login active as you move between the mobile browser and the app, so you don't re-enter your phone number every time you switch device or connection.

Device-Linked Login

Each login checks against the device and number you registered with, so an account opened on one phone doesn't get accessed cold from a device we haven't seen before.

Retention Tied to Reconciliation

We keep bKash, Nagad and Rocket transaction records only as long as reconciliation, refund checks or a raised dispute require, not longer than that need lasts.

Requesting a Change

You can ask us to correct a phone number, update wallet details, or query stored data through support, and we confirm the change back to you once it's applied to your account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

In-App Chat

Open the chat icon inside your account and ask directly about what data we hold on your phone number or your linked wallet. A support agent replies inside the same window without switching apps.

Email Requests

Send a written request if you want a copy of your account data or want a wallet reference removed once a transaction is closed. We reply from the same address you write to for a clear paper trail.

Wallet Verification Desk

If a bKash, Nagad or Rocket transaction needs checking against your account, our verification desk confirms it against the wallet number on file before sharing any detail back to you.

Common Questions About This Policy

We collect your phone number, login device details, and the wallet reference used for bKash, Nagad or Rocket transfers, along with your account activity for support and verification purposes.

No — wallet references are used only to match a deposit or withdrawal to your account and to help support trace a transaction if you raise a query about it.

Yes, contact support through in-app chat or email and ask what's held against your phone number; we'll explain what's stored and the reason it's kept.

Records tied to bKash, Nagad or Rocket payments are kept only as long as reconciliation or an open dispute needs them, then they're no longer part of active account data.

Cookies on r34xyz keep your own session active between the app and mobile browser; they're not used to follow your activity across unrelated websites.

Data handling follows this policy, but whether the platform is available to you at all depends on your local law and whether your region is an eligible one at sign-up.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.